Refund & Cancellation Policy

At VehiTag, a service by Softinturn Solutions, we are committed to providing quality products and excellent service. This policy outlines the conditions under which refunds and cancellations are handled for purchases made on our website, vehitag.com. Please review this policy carefully before making a purchase.

Refund Policy

We believe in our products and want you to be satisfied with your purchase. A refund may be considered under the following circumstances:

Eligibility for Refund

• Product Non-Delivery: If we fail to deliver the physical VehiTag QR sticker to you after a confirmed purchase and within a reasonable timeframe (e.g., 15-20 business days), you are eligible for a full refund.
• Defective or Damaged Product: If the VehiTag QR sticker you receive is defective or damaged upon arrival, please contact us immediately. We will arrange for a replacement or a refund after verifying the issue.
• Service Non-Delivery: In the rare event that the digital service associated with the VehiTag sticker is not activated or fails to function as described despite a successful purchase and registration, you may be eligible for a refund.

Refund Process

1. Contact Us: To initiate a refund request, send an email to support@vehitag.com within 7 days of receiving the product. Include your order number, a clear description of the issue, and, if applicable, photos of the damaged product.
2. Verification: Our team will review your request and may ask for additional information to verify the claim.
3. Refund Decision: After a thorough review, we will notify you of the approval or rejection of your refund request.
4. Processing: If approved, your refund will be processed to the original payment method within 5-7 business days. Please note that the time it takes for the refund to appear on your statement may vary depending on your bank or payment provider.

Non-Refundable Items

Please note that certain items are not eligible for a refund:

• Used Products: Products that have been used, tampered with, or damaged by the customer are not eligible for a refund.
• Digital Services: Once the VehiTag QR sticker is successfully registered and the digital service is active, the service fee is non-refundable.

Cancellation Policy

You may cancel an order under the following conditions:

Cancellation by Client

• Before Shipment: You may request to cancel your order for a full refund at any time before it has been shipped. Please contact us as soon as possible to request a cancellation.

Cancellation by VehiTag

VehiTag, a service by Softinturn Solutions, reserves the right to cancel an order under the following circumstances:

• Unforeseen Circumstances: In the event of unforeseen issues, such as stock unavailability or problems with our service providers, we may cancel an order and issue a full refund.
• Fraudulent Activity: We reserve the right to cancel any order that we suspect to be fraudulent and will notify you accordingly.

Contact Us

If you have any questions or concerns about this Refund & Cancellation Policy, please contact us at: support@vehitag.com.

Policy Updates

VehiTag, a service by Softinturn Solutions, reserves the right to update or modify this Refund & Cancellation Policy at any time. Users are encouraged to review this policy periodically for any changes.